frequently asked questions
Maxi Dress Sizes
Silk Maxi Wrap Dresses come in a free size 8 - 16 or Plus which is indicated in the description. Silk Maxi Wrap dress lengths range from Short 20" - 22" suitable for a short skirt or top, Mid Length 20" - 28" suitable as a skirt or short dress and Long 30" - 36" suitable for long skirts and dresses. Please email if you need assistance with your order or wish to enquire further regarding sizes.
We accept PayPal payments using your PayPal account or PayPal with credit card. When making a payment you are temporarily transferred from our site to the secure PayPal web site. Passwords, credit card or personal information other than your name, mail address or shipping address are received by us. GST is applied to all orders within Australia on taxable items including freight.
Further information available at http://www.paypal.com.
GST is applied to all orders within Australia on taxable items including freight.
Refund and Return Policy
If you receive a defective product or the wrong item please contact us immediately to arrange return. We offer a 15-day money back guarantee on defective items in their original packaging. Returns must be authorised by WyldSpice by email or telephone. Returns must be received by WyldSpice within 15 days of the original order to qualify for this guarantee, return postage is paid by customer. WyldSpice advises customers to thoroughly check the product when it is received to ensure you are satisfied with the products. Exchanges are permitted for garment sizing, no refund or exchange is offered for variations in fabric due to the nature of it's origin. Goods must be returned in original condition and include all labels and packaging. Any free gifts or promotional gifts included with your order must also be returned in original condition including labels and packaging. Refunds for colour variations are not permitted, please see image disclaimer. Aromatic products purchased from WyldSpice are non-refundable, as we cannot restock oils with a broken seal. Shipping charges will be deducted from items returned for refund, this includes free shipping orders. WyldSpice reserves the right to amend the Refund / Return Policy as necessary without notice.
Returns and Product Enquiries
Shipping and Delivery
Free shipping on orders over $50 is automatically applied at checkout. All purchases will be sent via Australia Post, you should receive your item within 4-8 business days of posting. Free shipping applies to Australia addresses only. Catalytic Fragrance lamps do not qualify for free shipping. Some homewares where indicated are excluded. All shipments will be charged per weight which is calculated in real time by our online Australia Post calculator. Shipping for on sale products is calculated after any discount is applied. Free shipping will apply when the order total is over $50 after discount is applied.
Silk Garment Care and Manufacture
Caring for WyldSpice fashion garments; WyldSpice silk garments should be hand washed only and a cool iron can easily remove the creases from being folded. WyldSpice silk fashion garments are all individual and handmade. Minor imperfections may be found in the fabrics and finishing and are not necessarily considered a fault but an enhancement to the character of each piece.
Trading hours are 9.30am - 5.30pm, Monday - Friday, excluding public holidays.