If you receive a defective product or the wrong item please contact us immediately to arrange return. We offer a 15-day money back guarantee on defective items in their original packaging. Returns must be authorised by WyldSpice by email or telephone. Returns must be received by WyldSpice within 15 days of the original order to qualify for this guarantee, return postage is paid by customer. WyldSpice advises customers to thoroughly check the product when it is received to ensure you are satisfied with the products. Exchanges are permitted for garment sizing, no refund or exchange is offered for variations in fabric due to the nature of it's origin. Goods must be returned in original condition and include all labels and packaging. Any free gifts or promotional gifts included with your order must also be returned in original condition including labels and packaging. Refunds for colour variations are not permitted, please see image disclaimer. Aromatic products purchased from WyldSpice are non-refundable, as we cannot restock oils with a broken seal. Shipping charges will be deducted from items returned for refund, this includes free shipping orders. WyldSpice reserves the right to amend the Refund / Return Policy as necessary without notice.